• 0208 402 0034
  • info@k2gas.co.uk
  • Mon-Sun: 24 Hours A Day

CONTACT DETAILS

Bromley

Phone:
0208 402 0034

E-mail:
info@k2gas.co.uk

Monday – Sunday

Emergency 24 Hr Service

DESIGNER_TAP_2_FOR_K2

SEND YOUR INFO TO K2 GAS FOR A FRIENDLY CALL BACK.

We will contact you within one business day.

COMPLAINTS POLICY

The business always endeavors to provide the best service for every customer. However, on rare occasions, there may be times when a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email, or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them.

© Copyright 2018 - K2 Gas Plumbing & Heating - Company no. 11004858 - Registered In England Wales - 0208 402 0034 - info@k2gas.co.uk

INLINE WITH THE CURRENT SOCIAL DISTANCE REGULATIONS AND THE SAFETY OF ALL CUSTOMERS, ALL K2 GAS ENGINEERS WILL BE WEARING PROTECTIVE MASKS AND GLOVES FOR ALL CALL OUTS AND EMERGENCY ATTENDANCE.

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